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cmai case study
Reduced Development Time; Faster Reports

$470,000 Reduction in Development Costs; Delivered 10X Faster Than Prior Application

Founded in 1979 and with offices in Houston, London, Hong Kong and Singapore, Chemical Market Associates, Inc. (CMAI) provides consulting services worldwide for the petrochemical industry. Companies look to CMAI to provide concise information to ensure profitability, effective business planning and an economically healthy supply/demand relationship.
   
Situation:
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CMAI requires a high-performance, stable reporting solution to provide its worldwide clients with a library of reports including price analysis and forecasting, production capacities and costs as well as materials and supply for key chemical product groups.

CMAI's previous report generator, which took two developers five years to create, was comprised of hard-coded report definitions in an Access/Visual Basic client server application.

After five years of development it still had major areas with bugs because of so many reporting options and data cuts. Prone to error and interruption, the code was not consistent and the latest deployed version was not resent to everyone due to logistics and the narrow scope of report changes.

In addition, report generation was slow, taking as long as two minutes to produce a report. CMAI found that sometimes the distributed data was not as current as internal databases and different parties, such as consultants, partners and outside clients, were not viewing the same information.



Solution:
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CMAI turned to SoftArtisans OfficeWriter because the entire application could be run on the Web (no client-side installs) and OfficeWriter's full support of Excel features allowed end-users to create richly formatted templates.

In addition, the development process was streamlined by producing a single point of maintenance. Development time was reduced because the OfficeWriter for Excel object model was very easy to understand, conducive to learning and worked exactly how it was described in the documentation.

The developers found that the OfficeWriter Style, Worksheet and Range objects allowed for some very elegant coding techniques and formatting. In many cases, files that had 1,000 rows / 20columns were still only 90kb.

And since the server side processing prepared all the textual elements and main data bodies, the application was ready to serve results to a rich client as well as a thin client.

cmai screenshot
QUICK AND EASY ACCESS. CMAI developed this comprehensive Web interface, providing users with countless ways to view the production of various chemical products throughout the world. With OfficeWriter, users had the flexibility to generate up-to-the-minute reports that showed specific chemical production by company, geography, year, units, etc.

From an application maintenance standpoint, developers now only had to worry about three consistent points - the Excel templates, the middle tier coding/logic and the database connection - to maintain an incredibly scalable application.

Since the rollout of the OfficeWriter solution, CMAI has had several new major report enhancements and says OfficeWriter is used in well over 50 percent of all of CMAI reporting - a significant figure considering that report generation and analysis is their business.

screenshot
FAST AND FAMILIAR OUTPUT. OfficeWriter for Excel produces a thorough and easy-to-analyze Excel spreadsheet in as little as three seconds, giving CMAI's end users immediate information to make business-critical decisions.

 
case study information
 
Houston, Texas
www.cmaiglobal.com

Customer Hardware and Software:

Server: Windows 2000 Server/IIS5.0
Database: SQL Server 2000
Client: Browser (HTML3.2, JS1.2, CSS2)

Business Situation:
CMAI needed to replace their crucial reporting solution that was producing reports too slowly, requiring constant bug fixes and causing versioning differences amongst end users.

Solution:
CMAI turned to SoftArtisans for a high-performance, stable solution that generates up-to-the-minute reports to users worldwide. The switch to OfficeWriter was simple for developers and seamless for employees and clients.

Benefits:

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bullet Revenue growth through increased report usage and client retention
bullet One-tenth the development time was needed to produce a significantly better solution
bullet Reports are generated 10 times faster than the previous applicat
bullet End users make decisions based on an up-to-date, centralized data source
   
quoteIt took us one-tenth of the time to produce a comprehensive and flexible reporting solution with OfficeWriter... The application is making our end users more productive because it generates reports 10 times faster than our previous solution.quote
Jim Homminga
Director
Web Application Development
Chemical Market Associates, Inc.
 
quoteOfficeWriter is absolutely awesome.
You guys make me look so good.quote
Jim Homminga
Director
Web Application Development
Chemical Market Associates, Inc.




Benefits:  
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Compared to their original solution which took five years to develop, it took CMAI developers one-tenth of the time to produce a more comprehensive and flexible reporting solution with OfficeWriter.

Their end users also became more productive because OfficeWriter for Excel delivered reports 10 times faster than the previous solution. OfficeWriter produced any size Excel reports in as little as three seconds and never longer than 15 seconds. CMAI soon found their "knowledge users" had a new attitude towards using the reporting tool. They actually looked forward to seeing their most complex request manifest itself into a report choice in the main application and were pleased to have it immediately useable by all.

Any changes were instantly reflected in the next global user to run the report. Because OfficeWriter is a server-side product, CMAI no longer had to ship a desktop version of the application so the underlying application was always current, giving users one consistent view of the business-critical information.

Due to its ease-of-use and high performance, OfficeWriter increased the user load to 70 percent of their clients. Only three percent of their users even bothered to utilize the old reporting solution.

CMAI revenues also increased with improved customer retention created by the new Web application. No one wanted to do without the application once they got their user name and password. And due to OfficeWriter, CMAI has predicted even higher retention/satisfaction from their clients as they use the application daily in ever increasing ways.

   
Return on Investment:  
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By switching to OfficeWriter for Excel as their reporting solution, CMAI was able to deliver a new and highly improved reporting system to their clients years ahead of schedule at a cost savings of over $470,000.
 
  With OfficeWriter Without OfficeWriter
Time to Complete*
(*Business Days)
120 days 1,300 days
Development Cost**
(**Based on Industry Avg. Salary)
$48,000 $520,000
Resulting Application High-performance solution with
up-to-the minute reports
ISlow solution with differing, outdated reports for users
 
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